Manitou Springs Resort and Mineral Spa is an award winning Resort in the heart of the prairies and right beside a beautiful lake. We are looking for a new team member who is passionate about delivering an excellent guest service.

Job Description

• Welcoming guest in a friendly and professional matter.
• Manage reservation (Making/Canceling/Changing).
• Check in and check out guests.
• Balancing cash and credit card transactions at the end of the each shift
• Address guest requests and complaints.
• Answering phones calls.
• Anticipate guests needs.
• Other duties as requested by the management

Requirements

• • High school diploma or equivalent.
  • Previous experience in hospitality or customer service preferred.
  • Familiarity with basic accounting principles for handling cash transactions
  • Excellent communication and interpersonal skills.
  • Proficiency in using computerized reservation systems and Microsoft Office Suite.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional under pressure.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Knowledge of local attractions, restaurants, and transportation options is a plus.
  • Hospitality or front desk certification may be advantageous
  • Ability to stand or sit for extended periods.
  • Manual dexterity to operate computer systems and other office equipment.
  • Vision and hearing acuity to interact with guests and handle phone calls effectively.
  • Ability to lift and carry luggage or other items as needed